Privacy Policy

Effective Date: January 5, 2026

Introduction

Givzo is owned and operated by Mobipays Gift Cards Solutions Pvt Ltd. (“Company”, “we”, “our”, or “us”).

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information when you use the Givzo mobile application (“App”).

By installing or using the App, you agree to the terms of this Privacy Policy.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

At Givzo, we collect only the information necessary to provide secure and reliable digital services.

The personal information you are asked to provide, and the reasons for collecting it, will be clearly explained at the point of collection.

If you contact us directly, we may receive additional information such as your name, mobile number, email address, the contents of your message, attachments (if any), and any other information you choose to provide.

When you register for an account on Givzo, we may collect the following categories of information:

1. Identity & Account Information:

  • Full name

  • Mobile number

  • Email address


2. Transaction Information:

  • Gift card purchase details

  • Utility payment details

  • Recharge information

  • Transaction ID

  • Payment status

  • Date and time of transaction

  • Order history


3. Payment Information

  • UPI ID (if used)

  • Bank account details (only when required for refunds)

  • Limited payment-related metadata


4. Device & Technical Information

  • Device type and model

  • Operating system

  • App version

  • IP address

  • Log data

  • Crash reports

  • Device identifiers (where permitted)


5. Customer Support & Communication Information

  • Support queries

  • Feedback submissions

  • Complaint records

  • Communication preferences

3. Use of Information

We use the information we collect in various ways, including to:

  • To create, verify, and manage your user account, including sending OTPs or verification messages to authenticate your identity.

  • To provide, operate, and maintain the Givzo mobile application, including processing digital gift card purchases and utility payments.

  • To process transactions, generate confirmations, maintain transaction records, and facilitate refunds where applicable.

  • To respond to your queries, resolve complaints, investigate issues, and provide customer support.

  • To send important service-related communications such as transaction alerts, account updates, security notifications, and administrative messages via SMS, email, in-app notifications, or other authorized communication channels.

  • To analyze usage patterns, understand user behavior, and improve the functionality, performance, and reliability of the App.

  • To develop, test, and introduce new products, services, features, and enhancements within the platform.

  • To request feedback, reviews, and suggestions to improve our services and user experience.

  • To detect, prevent, and investigate fraudulent transactions, unauthorized access, suspicious activities, and misuse of the platform.

  • To comply with applicable laws, financial regulations, legal obligations, and lawful requests from government or regulatory authorities.

4. Log Files

Givzo follows standard industry practices for collecting log data. This may include IP address, device type, operating system version, app version, date and time stamps, and in-app activity details. This information is used for analyzing usage trends, administering and improving the App, monitoring performance, and enhancing security.

5. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.​

6. Third-Party Privacy Policies

Givzo integrates with certain authorized third-party service providers, such as payment gateway partners, gift card issuance partners, utility payment processors, analytics providers, and other technology service providers.

This Privacy Policy does not apply to third-party platforms, services, or applications that are not owned or controlled by us. We encourage users to review the respective privacy policies of these third parties to understand how they collect, use, and protect personal information.

7. Children's Information

Another part of our priority is ensuring protection for minors while using digital services. We encourage parents and guardians to observe, participate in, and monitor their children's online activity.

Givzo does not knowingly collect any Personal Identifiable Information from individuals under the age of 18. If you believe that a minor has provided personal information through our App, we strongly encourage you to contact us immediately at support@givzo.in, and we will make our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site.​

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at

Mobipays Gift Cards Solutions Pvt Ltd.

Email: support@givzo.in